The revamp of the My Virgin Media portal went through many iterations over the span of a few months. As we thoroughly researched and studied not only what services the customer would be interested in, but we also heavily reviewed heatmaps to conclude the optimum experience. We also took time to review legacy designs, customer journeys and customer feedback through the feedback portal to further define the design decision and what customers really want. The site is fully responsive and built entirely on a modular layout in which the services are defined and displayed depending on the subscriptions the customers have, as well as content interest from algorythms and click behaviour from other areas. Below you will see the interactions I worked on to give My Virgin Media a more lively feel and enhance the user experience further. Subtle and simple animations which are unobtrusive were also integrated into the design.

The redesign also included the full registration and login journeys.
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